Shipping & Handling Information
Our shipping & handling charges are based on your merchandise total:
| If your merchandise total is: |
Charge added to your order: |
| Up to $19.00 |
$5.99 |
| $19.01 - $39.00 |
$6.99 |
| $39.01 - $59.00 |
$7.99 |
| $59.01 - $79.00 |
$9.99 |
| $79.01 - $99.00 |
$11.99 |
| $99.01 - $119.00 |
$13.99 |
| $119.01 - $139.00 |
$14.99 |
| Over $139.00 |
$16.99 |
| EXPRESS (3-4 BUSINESS DAYS) |
$7.99, plus regular S&H |
| SUPERFAST (2 BUSINESS DAYS - UPS) |
$16.99, plus regular S&H |
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Pending credit card approval, in-stock merchandise sent via:
Standard Delivery: will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.
Express Delivery: will arrive within 3 to 4 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 10 business days for delivery.
Superfast Delivery: will arrive within 2 business days if ordered by 3:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 7 business days for delivery.
In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has past, please check your order status on-line, contact us via email, or call (800) 544-3795 .
If it has been longer than 15 business days (excluding Saturday and Sunday) for your Standard Delivery order or 7 business days for your Express or Super-Fast Delivery order, please contact us or call (800) 544-3795
If you have a question regarding an order you placed, you may check your order status online. Please have your order number available.
Once you click on "Order Status", enter your order number and billing zip code. The order number can be found in order confirmation emails sent from us, and at the order confirmation page after you've submitted your order. If you shopped by phone, our customer service representatives provide that information to you after you've placed your order.
We reserve the right to limit quantities.
We don't ship international orders, we only ship to US possessions APO and FPO's.
Please allow for 2-4 weeks delivery for APO and FPO’s, and non-contiguous states.
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Please add applicable Sales Tax to orders shipped to Massachusetts, Indiana, New York and Texas only.
Where's My Package?
To check delivery status, first click here to view your Order Status. Click the Order Number you want to track. Then click the "Track It" link to view up-to-the-minute delivery details.
NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality, and packing it carefully. As soon as we release it to UPS, you can track it from our distribution center right to your door.
Why Don't All My Orders Have a Tracking Link?
One reason UPS® is the preferred carrier of Chadwick's® is the convenient online delivery tracking we can provide to our customers. Whenever it's not possible to ship your order via UPS®, it will be handled by USPS and may not be tracked online
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We encourage you to use a street address as your ship-to address. When you use a street address, it's much more likely that your order will be shipped by a carrier who provides online tracking information. We'd also be happy to send your order to a P.O. Box via USPS. But, if we do, tracking information may not be available.
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You can ship the items in your order to more than one address! Send a gift to one address and have the rest of your order shipped to you! During CHECKOUT simply make sure to enter the appropriate addresses with the appropriate items.
Please note that Shipping and Handling charges will be calculated for each additional address you ship to based on the total of each order. At checkout, when asked if you're shipping all your items to one address, select no. You will then be asked to enter an additional address. You can save addresses in your own address book too, making future orders and gift giving simple!
If you returned your item via UPS® with our UPS® CUSTOMER RETURN LABEL, you can check arrival status online. First, click here.
Enter the tracking number, and then click "Go" to view up-to-the-minute delivery details. Your UPS® tracking number can be found in the order confirmation email we send you. We strongly encourage you to register. As a registered user you do not need to enter a tracking number, as this information can be found automatically in the "My Account" section. To register now, click here.
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To order by phone, call anytime toll-free (800) 544-3795. Need help? click here