CALL US | WE'RE OPEN LATE: 1-877-330-3393
order status
If you don't find the answer to your question, contact us...
SELECT A TOPIC (details for each are farther down the page):
Where's My Order or Backorder?
How Do I Track Delivery?
How Long Will It Take to Receive My Order?
Has My Return Been Received?
What Do I Do if I've Received a Wrong Item?
What Do I Do if an Item's Missing from My Order?
Why Isn't My Order Appearing Online?
Why Did the Status of My Item Change from Available to Backordered?
 
WHat's the status of my order? / how do i track delivery?

You can instantly review the status of pending and past orders placed online, by phone, mail or fax on our site. You can even track your order from here. Your order status information can be accessed anytime by clicking on the Order Status button located at the top of every page.

Once you click on "Order Status", enter your order number, billing zip code amd last name. The order number can be found in order confirmation emails sent from us, and at the order confirmation page after you've submitted your order. If you shopped by phone, our customer service representatives provide that information to you after you've placed your order.

Sometimes there can be a brief delay in displaying your order online. If you don't see your order details right away, please check again with us in a few hours. If you're a registered user or gave your email address to us over the phone, you'll be receiving an email from us when your order has shipped. Please keep an eye out for it.

For a complete order status, we strongly encourage you to register. Registered customers have complete access to order details without having to enter an order number. Details include products ordered, order totals, current order status, shipping method and tracking information. If you shipped to multiple addresses, each address contains its own order status. To register now, click here.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

View Shipping Methods & Delivery Times

back to top

HAS MY RETURN BEEN RECEIVED?

Checking the status of a return is easy, simply View Your Order Status. When your return's been received, it'll be listed on your Order Status as returned, and received in our facility.

If you're a registered user, or gave your email address to us over the phone, a Return Received email will be sent directly to your email address when your return's received and processed.

Please allow 3-4 weeks from the time you ship your return for us to process your refund, credit your charge card, or issue a merchandise credit.

For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear. (Note: if your return disqualifies you from "multiple item" pricing, your invoice will be adjusted to the single unit price. Items returned on deferred orders will have the charges and credits processed at the time of the return.) We cannot refund shipping & handling charges or return postage. Please refer to your invoice for details. To check on the status of your return, please check your Order Status.

Exchange it, replace it or return it for a refund!

Within 30 days of your original purchase, you may exchange, replace or return your item to receive a refund of your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a refund for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee will be deducted from your return.

Within 31-60 days of your original purchase, you may exchange, replace or return your item to receive a merchandise credit for your purchase price (excluding shipping and handling charges) if accompanied by the original package invoice. If the package invoice is not available, you will receive a merchandise credit for the current selling price (excluding shipping and handling charges). If you are using the return label provided, the postage fee will be deducted from your return.

After 60 days from your original purchase, merchandise cannot be returned or exchanged. If returned after 60 days, merchandise will be sent back to you and a $14.99 shipping and handling fee will be assessed.

PLEASE NOTE: All items being returned or exchanged must be in the original condition: unworn, unwashed and unaltered. Items that are worn/washed/altered will be sent back to you and a $14.99 shipping and handling fee will be assessed.

Refunds to credit cards are applied immediately upon processing, however they may not appear on your credit card statement for 1-2 billing cycles.

NOTE: All items must be in original condition, unworn, unwashed and unaltered.

See the back of your invoice or click here for detailed instructions on how to return or exchange merchandise.

back to top

WHAT DO I DO IF I'VE RECEIVED A WRONG ITEM?

We sincerely apologize if we've sent the wrong item to you. You may place a new order on our website and return the wrong item using the instructions on the back of the packing slip.

back to top

WHAT DO I DO IF AN ITEM'S MISSING FROM MY ORDER?

If an item is missing from your package but listed on the packing slip as shipped, it may have been shipped separately or was backordered. Please check your Order Status to determine if the item's backordered.

If the item isn't backordered, please Contact Us.

back to top

WHY ISN'T MY ORDER APPEARING ONLINE?

You won't be able to see the shipped date and other details of your order for 24 to 48 hours. If, after 48 hours, your order hasn't appeared, please Contact Us.

back to top

WHY DID THE STATUS OF MY ITEM CHANGE FROM AVAILABLE TO BACKORDERED?

We apologize for this inconvenience. When you placed your order, the merchandise appeared to be available. Unfortunately, at shipping time, the merchandise wasn't available, and has been placed on backorder. Your invoice should indicate the date we expect to fill your backorder.

We understand how frustrating this can be. We strive to fill all orders in a timely manner. Please be assured that we don't charge our credit customers for backordered items until they're shipped.

back to top


NEW! Egift Cards >Details International Shipping >Details