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We'll ship your package immediately upon processing. Most in-stock items are shipped within 48 hours. Our shipping system will choose the optimal carrier to get your product delivered to you quickly and safely. Once your shipment leaves our facility, it is trackable online at Chadwicks.com

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Our shipping & handling charges are based on your merchandise total.

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Pending credit card approval, in-stock merchandise is sent via:

STANDARD DELIVERY

Will arrive within 4-7 business days, to the contiguous US. In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 20 business days for delivery.

EXPRESS DELIVERY

Will arrive within 3 to 4 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 10 business days for delivery.

SUPER-FAST DELIVERY

Will arrive within 2 business days if ordered by 2:00 PM (EST). In remote areas of AK, HI, APO, FPO and US Territories, your available items will be delivered via USPS. Please allow 7 business days for delivery.

In rare occasions, a shipment may experience a delay in delivery and not reach you in the time expected. If your expected delivery date has passed, please check your order status on-line, contact us via email, or call 1-877-330-3393.

If it has been longer than 15 business days (excluding Saturday and Sunday) for your Standard Delivery order or 7 business days for your Express or Super-Fast Delivery order, please contact us or call 1-877-330-3393.

If you have a question regarding an order you placed, you may check your order status online.

Once you click on "Order Status", enter your order number and billing zip code. The order number can be found in order confirmation emails sent from us and at the order confirmation page after you've submitted your order. If you shopped by phone, our customer service representatives provide that information to you after you've placed your order.

We reserve the right to limit quantities. Please Note: We ship to US possessions APO and FPO's.

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Massachusetts state sales tax of 6.25% is charged on taxable merchandise only being delivered to the State of Massachusetts. Connecticut state sales tax of 6.35% is charged on taxable merchandise only being delivered to the State of Connecticut. If you have questions regarding your state's sales tax, we recommend that you contact your local comptroller's office.

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WHERE'S MY PACKAGE?

To check the status of your delivery, click here to view your order status.

Enter your order number then click "Go" to view up-to-the-minute delivery details. Your order number can be found in the order confirmation email we send you. We strongly encourage you to register. As a registered user you do not need to enter a tracking number, as this information can be found automatically in the "My Account" section. To register now, click here.

NOTE: if you don't see delivery information when you click on your order-tracking link, don't worry. We're in the process of carefully inspecting every item in your order for quality assurance, and packing it carefully. As soon as we complete this process, you can track it from our distribution center to your door.

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We encourage you to use a street address as your ship-to address. We'd also be happy to send your order to a PO box via USPS. But, if we do, tracking information may not be available.

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If you returned your item via NEWGISTICS SMART LABEL, you can check arrival status online. First, click here.

Enter the tracking number, and then click "Go" to view up-to-the-minute delivery details. Your order number can be found in the order confirmation email we send you. We strongly encourage you to register. As a registered user you do not need to enter a tracking number, as this information can be found automatically in the "My Account" section. To register now, click here.

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To order by phone, call anytime toll-free 1-877-330-3393. Need help? Click Here

For placing orders and customer service, call:
1-877-330-3393

Hours of operations:
M-F 9:00 a.m. - 11:00 p.m. ET
Sat. 9:00 a.m. - 9:00 p.m. ET 
Closed Sundays & Holidays

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